Speak with empathy and kindness.. In recent years, the phrase trauma-informed practice  has been making its way into schools, healthcare, social services, and even workplaces. But what does it actually mean and why is it so important? What Is Trauma-Informed Practice? At its core, trauma-informed practice is an approach to working with people that recognises the widespread impact of trauma and understands how it can shape someone’s behaviour, relationships, and ability to fee